… retail salespersons, customer service representatives, receptionists, and information clerks. Business Information Worker 2 This Certificate of Achievement is designed to prepare students for mid-level office and administrative support in a … support, office supervision, small business support, retail sales, and customer service representatives. The BIW 2 Certificate of Achievement builds on the BIW 1 foundation and provides students with additional skills in PowerPoint, … will be discussed. Logistics Specialist This Skills Certificate (previously known as Technology and Logistics Level 2) is designed for students who want a fast-track course of study that will prepare them for a career in the Logistics …