… Service Representative This Certificate of Achievement is designed for students who want a fast-track course of study that will enable them to enter the job market with customer service skills and with a raised awareness and a reference for … agents, as well as for entrepreneurs. Principles and methods for meeting quality standards for services will be covered. Concepts will include import and export operations and procedures, U.S. government regulations, and the role of different … distribution, and hub operation, flow of goods and documents, shipping and receiving concepts, warehousing software, barcodes, radio frequency identification, and data collection will be covered. In addition, GIS (Geographic Information …