… of Achievement builds on the BIW 1 foundation and provides students with additional skills in PowerPoint, Excel, Access, QuickBooks, records management, and customer relations. Students completing this stage of the BIW pathway will be … credential exams. Customer Service Representative This Certificate of Achievement is designed for students who want a fast-track course of study that will enable them to enter the job market with customer service skills and with a raised awareness … or word processing center. Office Assistant This Certificate of Achievement is designed for students who want a fast-track course of study that will enable them to enter the job market with entry-level office skills. Office Systems Specialist …