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Frequently Asked Questions (FAQs)


  • Question: What is my ACE Login?

    Answer:

    For Faculty ACE Login:
    The username (ACE Login) is generated from a faculty's name using the [first six letters of the last name] + [initial of first name] + [initial of middle name]. For instance: Mark R. Robinson would have this username is robinsmr

    For Student ACE Login:
    Note: All students who are enrolled in at least one class, except for Non-Credit & Community Services classes, are automatically assigned an ACE login account.

    The username (ACE Login Account) must be 9-digit number of student's ID, starting with 88. For example, a student named John M. Smith with student ID number 881234567 then The Username is 881234567.

  • Question: Who do I contact if I forget my password?

    Answer:

    If you are forgot your username or password, please contact IT Help Desk at 323-265-8700 or email to ithelpdesk@elac.edu for assistance. Our staff will assist you to re-set your password or username.

  • Question: How can I re-set my password?

    Answer:

    For the security purpose, re-set the password is only assistance by IT Department's Staff. Please contact IT Help Desk at 323-265-8700 or email to ithelpdesk@elac.edu to re-set your password.

  • Question: How can I access to wireless and what is the requirements?

    Answer:

    Please click here for wireless network access instruction.

    Requirements:
    In term of using ELAC wireless network, your laptop must has the following requirements as listed below:

    1. Students must have a wireless card in their laptop or other device,
    2. Antivirus software protection, and
    3. Academic Computing Environment (ACE) login Account.