Financial Aid Virtual Zoom Lab - General Questions

https://laccd.zoom.us/j/94275161983
Monday to Thursday: 8:00 a.m. to 7:00 p.m.
Friday: 8:00 a.m. to 3:00 p.m.

Our Financial Aid Lab has gone virtual. We can assist with general questions and help with the typical student processes, such as FAFSA/Dream Act application help, Bank Mobile setup assistance, document upload assistance, and other general financial aid processes. For personal questions or status check, please use Live chat or phone services.

Live Chat With Our Staff

Available now are three (3) ways in which you can communicate with our staff; Live Chat, phone, and email. Read the description below to determine which option is best suited for you.

Live Chat with our Staff

You may live chat with our staff using Cranium Café. This option is meant to answer individual, easy to answer questions regarding financial aid status and most office processes. Chats will typically be limited to 5-10 minutes. Please have the following information already typed so that when asked, you’ll be able to cut and paste your responses to expedite the services.

  1. Full name
  2. Student ID number
  3. Date of birth (DOB)
  4. Detailed question regarding your financial aid. Detailed question(s) regarding your financial aid. Please include the specific term/year you are referencing to.

Our current schedule is:

 

Monday –Thursday:  8 am – 11am and 4pm to 7pm

Just simply click on the "Live Chat With Staff" box during the scheduled hours above. A different message will appear when Live Chat is not available. Use Chrome or FireFox as a browser and try not to use a mobile device to be able to use all features.

Video chat on Cranium Cafe with Financial Aid Staff

Phone

Our phone service option would be ideal when asking a general financial aid question that does not require any personal information. We may be able to clarify information being requested of you but may require a call back or that you email us directly.

Students may reach us at the following phone numbers;

  1. 323-265-8242
  2. 323-265-8243
  3. 323-265-8244

Due to limitation of only handling a single call per line, we recommend students cycle through the different phone lines available.

Our current schedule is:

Monday –Thursday:  11am – 4pm

Friday:  8am – 12pm

Email

Our email is always available. We highly recommend this option when requesting specific details regarding your financial aid record or just cannot reach us during our regular business hours. You can email us at finaid@elac.edu. Please have the following information already typed so that when asked, you’ll be able to cut and paste your responses to expedite the services.

  1. Full name
  2. Student ID number
  3. Date of birth (DOB)
  4. Detailed question(s) regarding your financial aid. Please include the specific term/year you are referencing to.

Our office will reply within 72 hours but may take longer depending on the content of the email and volume of emails received.